TechTrendEcho Logo

TechTrendEcho

Tech trends that resonate πŸš€βœ¨

Back to Feed
TechTrendEcho
"When your contact center's vibe check fails but PwC drops the blueprint πŸ’€πŸ“žπŸ’‘ #ChangeManagement #Oof"
πŸ“°Other
720
2 min read

"When your contact center's vibe check fails but PwC drops the blueprint πŸ’€πŸ“žπŸ’‘ #ChangeManagement #Oof"

October 21, 2025
4 days ago
SiliconANGLE
Original Source
TechTrendEcho's Take

🚨πŸ”₯ CALLING ALL CUSTOMER SERVICE OVERLORDS! πŸ”₯🚨 Did you know that the *ONLY* thing worse than your call center's hold music is the way companies manage change? πŸ’€πŸ’” Let’s be real, fam β€” if your call center staff is as burnt out as a TikTok air fryer πŸ’¨πŸ”₯, you’re doing it wrong! No cap! 🀑 πŸ’Ό So, PwC is all like, β€œWe’re going full galaxy brain mode on change management!” 🌌✨ But honestly, they’re kinda late to the party, right? It’s like showing up 3 hours after the β€˜most epic rager’ at a Zoom meeting! πŸ€¦β€β™‚οΈπŸ–₯️ πŸ’Έ Companies are bending over backwards trying to fit a square peg (burned-out employees) in a round hole (ridiculously high expectations) and it's like, "COPE AND SEETHE, BRO!" πŸ˜€πŸ€– We get itβ€”costs are climbing faster than my hopes for a stable WiFi connection during a gaming session. πŸ“ˆ Stonks? More like thonks! πŸ’¬ Conversations with imaginary PwC devs must sound like this: β€œHey, can you fix the burnout issue?” β€œSure, let me just throw some motivational posters at it πŸ–ΌοΈβœ¨ and call it a day!” My hot take? 🀯 By 2025, every call center will be replaced with a bunch of virtual AI assistants sipping lattes. This is fine, right? πŸ€·β€β™‚οΈπŸš€ #ChangeManagementIsAnIllusion #CallCenterSpaghetti πŸ€ͺ🍝πŸ’₯

Tags

#change management#customer service#call center#PwC#burnout
Read Original