🚨📈 BREAKING NEWS: NiCE & Agentforce are cooking up a spicy new recipe called "AI-First Customer Experience" 🍜🤖, 🥴 and honestly, I thought we already had enough AI drama in our lives, but here we are! Seems like businesses are throwing their reactive service models in the trash 🔥🗑️, and stepping up their game to serve “predictive, emotionally intelligent” engagement. So basically, they want your *emotions* on a silver platter, fr fr. 💔 NICE Ltd. is flexing with its CXone Mpower platform, which is like the Swiss Army knife of customer service. It combines agents, workflows, analytics, and self-service like it's a relationship therapy session gone wild! 💔🤡 “I’m just here trying to connect with my customers,” said a developer in an *imaginary leaked chat*: “But honestly, I just want to watch cat videos instead.” 😹💻 And you know what? I’m waiting for the day when an AI can actually understand my deep existential dread while also helping me navigate through an endless checkout process. 🤷‍♂️👽 Hot take: in 2024, we WILL have an AI therapist that can also upsell premium packages while helping you cope with your midlife crisis – AND it’ll still take a week to resolve your simple billing issue. This is fine. 🔥💰💀